Privacy Policy

Personal Information You Provide:

• Full name, email address, phone number
• Shipping and billing address
• Payment information (processed securely by Shopify — we never store card numbers)
• Account credentials (if you create an account)
• Communications you send to us (support inquiries, emails)

Information Collected Automatically:

• IP address, browser type, operating system, and device information
• Pages visited, time spent on pages, and navigation paths
• Referring website or source
• Shopping cart activity and product views

We use collected information for the following purposes:

• Order Fulfillment: Processing and delivering your purchases, sending order confirmations and shipping updates
• Customer Support: Responding to your inquiries, resolving disputes, and providing assistance
• Site Improvement: Analyzing usage patterns to improve our website, products, and services
• Fraud Prevention: Detecting and preventing fraudulent transactions and unauthorized access
• Communications: Sending transactional emails (order updates, shipping notifications) and, with your consent, promotional offers
• Legal Compliance: Meeting regulatory requirements and responding to legal requests

We do not sell, rent, or trade your personal information. We share data only with the following trusted third parties, strictly for operational purposes:

We may also disclose information if required by law, court order, or government request, or if necessary to protect our rights, property, or safety.

We use a minimal number of cookies to operate the Site:

We do not use third-party advertising cookies or cross-site tracking technologies. You can disable cookies in your browser settings, though some Site features may not work properly without them.

We implement industry-standard security measures to protect your personal information:

• SSL/TLS encryption for all data transmission (HTTPS)
• PCI DSS compliant payment processing through Shopify
• Encrypted database storage for personal information
• Regular security audits and vulnerability assessments
• Role-based access controls limiting employee access to customer data

While we strive to protect your information, no method of electronic storage or transmission is 100% secure. We cannot guarantee absolute security but are committed to taking every reasonable precaution.

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy:

• Order data: Retained for 7 years for tax and accounting compliance
• Account data: Retained until you request account deletion
• Support communications: Retained for 2 years after resolution
• Analytics data: Retained in anonymized form indefinitely

You may request deletion of your personal data at any time (see Your Rights below).

Depending on your location, you may have the following rights regarding your personal information:

• Right to Know: Request what personal information we have collected about you
• Right to Delete: Request deletion of your personal information
• Right to Opt-Out: Opt out of the sale of personal information (we do not sell your data)
• Right to Non-Discrimination: We will not discriminate against you for exercising your privacy rights
• Right to Correct: Request correction of inaccurate personal information

To exercise any of these rights, contact us at privacy@hookahsqueeze.us. We will respond to verified requests within 45 days.

Our Site is not intended for individuals under the age of 21. We do not knowingly collect personal information from anyone under 21 years of age. If we become aware that we have collected information from a minor, we will promptly delete that information.

If you believe a minor has provided us with personal information, please contact us immediately at privacy@hookahsqueeze.us.

Our Site may contain links to third-party websites or services. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. Updated versions will be posted on this page with a revised “Last updated” date.

For material changes, we will make reasonable efforts to notify you via email or a prominent notice on the Site prior to the change becoming effective.

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices: